Emergency Plumbing

Portland’s Trusted Emergency Plumbers

When a pipe bursts at 2 AM or your basement starts flooding, you don’t have time to wait. Acme Plumbing & Heating has been Portland’s go-to emergency plumber since 2008, and we understand that plumbing emergencies don’t follow a 9-to-5 schedule.

Call us now at (207) 555-7890 — we answer 24 hours a day, 7 days a week.

What Counts as a Plumbing Emergency?

Not sure if your situation qualifies? Here are the most common emergencies we handle:

• Burst or frozen pipes — Water damage can cost thousands if not addressed immediately
• Sewage backups — Health hazard that requires immediate attention
• No hot water — Especially critical during Maine winters
• Major leaks — Under sinks, behind walls, or from the ceiling
• Overflowing toilets — When the plunger isn’t cutting it
• Gas line issues — If you smell gas, leave immediately and call us
• Water heater failures — Leaking or making strange noises

If water is actively flowing where it shouldn’t be, or you’re dealing with sewage or gas, that’s an emergency. Don’t wait until morning — the damage compounds quickly.

Why Portland Homeowners Trust Us in Emergencies

When you’re ankle-deep in water at midnight, you need someone who will actually show up. Here’s what sets us apart:

We Answer Our Phones

No voicemail, no call centers in other time zones. When you call our emergency line, you reach someone who can dispatch a plumber to your home. We know you’re stressed — we won’t make you wait on hold.

Fast Response Times

We aim to reach most Portland-area emergencies within 60 minutes. Our service trucks are stocked with the parts and equipment to handle most situations on the first visit.

Upfront Pricing, Even at 2 AM

Emergency service doesn’t mean surprise bills. We’ll give you a clear estimate before we start work, so you know exactly what you’re paying for. No markup games, no pressure tactics.

Licensed, Insured, and Background-Checked

Every plumber on our emergency team holds a Maine Master Plumber License and has passed a thorough background check. We’re fully insured, so you’re protected if anything goes wrong.

Our Emergency Response Process

Here’s what happens when you call:

1. You call our emergency line — (207) 555-7890
2. We assess the situation — Tell us what’s happening and we’ll give immediate advice (like how to shut off your water main)
3. A plumber is dispatched — We’ll give you an estimated arrival time
4. On-site diagnosis — We locate the problem and explain your options
5. Clear estimate — You approve the price before we start
6. Repair completed — We fix the issue and clean up
7. Follow-up — We ensure everything is working and answer any questions

Emergency Plumbing Costs in Portland

Emergency service typically costs more than scheduled appointments — that’s true across the industry. But we believe in fair pricing:

• Service call fee: Covers the trip and initial diagnosis
• Repair cost: Based on the actual work required, using standard pricing
• No “emergency multiplier”: We don’t double our rates just because it’s 3 AM

We accept all major credit cards, checks, and can work with most homeowner’s insurance for covered water damage situations.

Before We Arrive: What You Can Do

While you wait for our plumber, take these steps to minimize damage:

1. Shut off the water — The main shutoff is usually near your water meter or where the main line enters your home
2. Turn off the water heater — Prevents damage if the tank runs dry
3. Open faucets — Helps drain remaining water from pipes
4. Move valuables — Get electronics, documents, and furniture away from the affected area
5. Document the damage — Take photos for insurance purposes
6. Don’t use electricity near water — Avoid shock hazards

Not sure where your shutoff valve is? We can walk you through it over the phone.

Areas We Serve for Emergency Calls

Our emergency plumbers serve Portland and a 25-mile radius, including:

• South Portland
• Westbrook
• Scarborough
• Falmouth
• Cape Elizabeth
• Gorham
• Windham
• Standish

If you’re outside this area, call anyway — we may still be able to help or can recommend a trusted colleague.

Frequently Asked Questions

How fast can you get here?

For most Portland-area emergencies, we arrive within 45-90 minutes. During peak times or severe weather, it may take slightly longer. We’ll give you an honest estimate when you call.

Do you charge more for nights and weekends?

Our emergency service has a flat service call fee regardless of when you call. The repair costs are the same as during business hours. We don’t believe in gouging people when they’re already dealing with a crisis.

What if I can’t afford the repair right now?

We offer several payment options and can discuss financing for larger repairs. The most important thing is stopping the immediate damage — we’ll work with you to find a solution.

Should I try to fix it myself first?

For true emergencies, we recommend shutting off the water supply and calling us. DIY attempts on active leaks or sewage issues often make things worse. However, if it’s a simple clog and you’re comfortable with a plunger, give it a try.

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Plumbing emergency? Don’t wait for the damage to get worse.

Call Acme Plumbing & Heating now: (207) 555-7890

We’re available 24/7, and we’ll be there when you need us most.